PURCHASED FROM OFFICIAL SITE OR RETAILER?
FLOWJO HAS A LIFETIME WARRANTY.
To submit a warranty claim you will need to provide the receipt for your purchase from an authorized seller eg. flowjo.co, Amazon.
This warranty does not cover everyday wear and tear. If you received a box that was damaged in anyway, this is acceptable for replacement. Wear and tear just means you're using the product to the best of it's capabilities. If the box falls apart for some reason, we have you covered.
Flowjo reviews each and every case. We document everything so that we can keep a record. Once Flowjo deems a replacement, the same box will be sent out to you. In the rare case we're sold out you will be asked if you'd like another box to be sent as a replacement.
TO FILE A WARRANTY CLAIM, PLEASE FOLLOW THESE STEPS:
- Send us the receipt that proves date of purchase.
- Send an explanation and images of the defected Flowjo box.
- Images must be full length and contain the entire product.
- Send explanation and images to the below email address with the subject line "Warranty"
That's it! We want to keep pressing on and generally resolve all warranty claims within 24 hours.