Frequently Asked Questions

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Does Flowjo ship internationally beyond Canada and the US?

No. Flowjo currently ships to Canada and the United States only.
How do I track my Flowjo order?

Once your order ships, you'll receive a shipping confirmation email with a tracking number and link. You can also check your order status anytime by logging into your Flowjo account.
What payment methods does Flowjo accept?

Flowjo accepts Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal. All payments are processed securely through Shopify.
What if my Flowjo order arrives damaged?

If your order arrives damaged, reach out through our Contact page within 7 days with a photo of the damage. We'll send a replacement or issue a refund at no cost to you.
Can I change or cancel my Flowjo order after placing it?

Orders can be changed or cancelled within 2 hours of placement. After that, orders enter our fulfillment queue and can no longer be modified — but you can return anything unopened within 30 days.
Does Flowjo offer gift wrapping?

Flowjo doesn't offer additional gift wrapping, but every deck arrives in a beautifully designed box that doubles as gift packaging — no wrapping needed.
Are Flowjo card decks available in physical retail stores?

Not at the moment. Flowjo decks are available online through Flowjo.co, Amazon, Uncommon Goods, and The Bay.
Does Flowjo offer bulk or corporate discounts?

Yes. For bulk or corporate orders, shop through our Faire storefront: hyperlink:https://www.faire.com/brand/b_adas3qjimy)
How do I contact Flowjo customer support?

Reach out through our Contact page. We typically respond within 1 business day.
Where is Flowjo based?

Flowjo is a Canadian lifestyle brand, founded in 2016 by Tiffany DaSilva.